Uploaded image for project: 'Jira Service Desk Server and Data Center'
  1. Jira Service Desk Server and Data Center
  2. JSDSERVER-1507

Anonymous comment in a ticket causes error rendering ActivityModule in Issue Navigator

    XMLWordPrintable

    Details

      Description

      Summary

      When enabling Service Desk for a normal project, there will be an error viewing the issue if that particular issue has a comment made by Anonymous users

      Steps to reproduce

      1. Create a normal project
      2. Give Group (Anyone) permission to browse project and comment on issue
      3. Create an issue in the project
      4. Have an anonymous user (not logged in) comment on that issue
      5. Enable Service Desk for the project
      6. View that particular issue in the Issue Navigator

      Expected Results

      1. Everything works normally
      2. Able to view the issue without any errors

      Actual Results

      1. When viewing the issue in the Issue Navigator, there will be the following error
      2. The following stacktrace is found in the logs:
        2015-02-27 08:48:25,556 http-bio-8080-exec-18 WARN admin 528x266768x1 5hjovl xxx.xxx.xxx.xxx,127.0.0.1 /browse/KEY1556 [com.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.NullPointerException - null'.
        2015-02-27 08:48:25,557 http-bio-8080-exec-18 ERROR admin 528x266768x1 5hjovl /browse/KEY-1556 [jira.web.component.ModuleWebComponentImpl] An exception occured while rendering the web panel: com.atlassian.jira.jira-view-issue-plugin:activitymodule (null)
        com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in  class com.atlassian.jira.issue.tabpanels.CommentAction threw exception java.lang.NullPointerException at viewissue/activityblock.vm[line 52, column 27]
        ...
        Caused by: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getHtml' in  class com.atlassian.jira.issue.tabpanels.CommentAction threw exception java.lang.NullPointerException at viewissue/activityblock.vm[line 52, column 27]
        	at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:223)
        	at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262)
        	at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:342)
        	at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72)
        	at org.apache.velocity.runtime.directive.Foreach.performIteration(Foreach.java:393)
        	at org.apache.velocity.runtime.directive.Foreach.render(Foreach.java:316)
        	at org.apache.velocity.runtime.parser.node.ASTDirective.render(ASTDirective.java:175)
        	at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72)
        	at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:87)
        	at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72)
        	at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:87)
        	at org.apache.velocity.runtime.parser.node.SimpleNode.render(SimpleNode.java:336)
        	at org.apache.velocity.Template.merge(Template.java:328)
        	at org.apache.velocity.Template.merge(Template.java:235)
        	at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:100)
        	... 338 more
        Caused by: java.lang.NullPointerException
        	at com.atlassian.fugue.Option$3.apply(Option.java:400)
        	at com.atlassian.fugue.Option$3.apply(Option.java:398)
        	at com.google.common.collect.Iterators$7.computeNext(Iterators.java:649)
        	at com.google.common.collect.AbstractIterator.tryToComputeNext(AbstractIterator.java:143)
        	at com.google.common.collect.AbstractIterator.hasNext(AbstractIterator.java:138)
        	at com.google.common.collect.Iterators.getNext(Iterators.java:890)
        	at com.google.common.collect.Iterables.getFirst(Iterables.java:781)
        	at com.atlassian.jira.issue.fields.renderer.comment.DefaultCommentFieldRenderer.renderCommentFields(DefaultCommentFieldRenderer.java:106)
        	at com.atlassian.jira.issue.fields.renderer.comment.DefaultCommentFieldRenderer.getIssuePageViewHtml(DefaultCommentFieldRenderer.java:61)
        	at com.atlassian.jira.issue.tabpanels.CommentAction.getHtml(CommentAction.java:132)
        	at sun.reflect.GeneratedMethodAccessor1234.invoke(Unknown Source)
        	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        	at java.lang.reflect.Method.invoke(Method.java:606)
        	at org.apache.velocity.runtime.parser.node.PropertyExecutor.execute(PropertyExecutor.java:142)
        	at org.apache.velocity.util.introspection.UberspectImpl$VelGetterImpl.invoke(UberspectImpl.java:525)
        	at com.atlassian.velocity.htmlsafe.introspection.AnnotationBoxingPropertyGet.invoke(AnnotationBoxingPropertyGet.java:26)
        	at org.apache.velocity.runtime.parser.node.ASTIdentifier.execute(ASTIdentifier.java:198)
        

      Notes

      Tested with JIRA 6.3.15 and Service Desk 2.2

        Attachments

        1. 1.png
          1.png
          77 kB

          Issue Links

            Activity

              People

              Assignee:
              Unassigned
              Reporter:
              ywoo Yit Wei Woo
              Votes:
              1 Vote for this issue
              Watchers:
              10 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: