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Type:
Suggestion
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Resolution: Unresolved
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None
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Component/s: Automation, Chat, Jira Service Management
We would like the ability to edit the automated notification that is sent to users when they submit a request through the Request Channel in Slack. This would allow us to include verbiage on next steps and also include things like an article link to our SOP for helpdesking.
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This is the current message users receive when "Private chat requests" is selected in Chat settings. We would like the option to edit this notification.
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