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  1. Jira Service Management Data Center
  2. JSDSERVER-15057

Access to Edit auto response messages in Atlassian Assist Bot

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      We would like the ability to edit the automated notification that is sent to users when they submit a request through the Request Channel in Slack. This would allow us to include verbiage on next steps and also include things like an article link to our SOP for helpdesking. 

      This is the current message users receive when "Private chat requests" is selected in Chat settings. We would like the option to edit this notification.

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            [JSDSERVER-15057] Access to Edit auto response messages in Atlassian Assist Bot

            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 978682 ]
            Zach McCormick created issue -

              Unassigned Unassigned
              4a96cf8a4d59 Zach McCormick
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