Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1498

JIRA Service Desk Authentication Documentation

XMLWordPrintable

    • 0
    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      A customer would like to know how JIRA Service Desk authenticates as opposed to JIRA.

      This is related to a 3rd party integration with Duo Security ( https://www.duosecurity.com/docs/jira )

      At the moment, this integration works fine with JIRA but there are some issues with JIRA Service Desk.

      I can't find any documentation related to Service Desk authenticates at the moment.

            [JSDSERVER-1498] JIRA Service Desk Authentication Documentation

            Jörg added a comment -

            We're running into similar issues with our SAML-plugin for JIRA (https://marketplace.atlassian.com/plugins/com.resolution.atlasplugins.samlsso.Jira/server/overview).
            It would be essential to know what the Servicedesk login does to authenticate a user with no application access to make our plugin work for SD users.

            Jörg added a comment - We're running into similar issues with our SAML-plugin for JIRA ( https://marketplace.atlassian.com/plugins/com.resolution.atlasplugins.samlsso.Jira/server/overview ). It would be essential to know what the Servicedesk login does to authenticate a user with no application access to make our plugin work for SD users.

            Mike added a comment -

            Hello,
            We're having the same issue with our instance. Is a solution for Duo support in site?

            Are there known workarounds?

            We've even considered a forced redirect from a cnamed JIRA page (http://getmetoservicedesk.corp.mysite.com) where the user would login and then would send/redirect the user to the Service Desk portal.

            If there's no solution, I don't see how we can proceed with Service Desk.

            Fingers crossed!

            Regards.

            Mike added a comment - Hello, We're having the same issue with our instance. Is a solution for Duo support in site? Are there known workarounds? We've even considered a forced redirect from a cnamed JIRA page ( http://getmetoservicedesk.corp.mysite.com ) where the user would login and then would send/redirect the user to the Service Desk portal. If there's no solution, I don't see how we can proceed with Service Desk. Fingers crossed! Regards.

            ɹǝʞɐq pɐɹq added a comment -

            This issue is reated to JSD-1025

            ɹǝʞɐq pɐɹq added a comment - This issue is reated to JSD-1025

              Unassigned Unassigned
              astephen@atlassian.com Adrian Stephen
              Votes:
              12 Vote for this issue
              Watchers:
              16 Start watching this issue

                Created:
                Updated: