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  1. Jira Service Management Data Center
  2. JSDSERVER-14959

Unable to import JSON from API with a high delay

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      Issue Summary

      Importing a large JSON file that is expected to take a while to retrieve fails after 60 seconds regardless of setting the timeout parameter (in milliseconds) in the JSON import configuration. The JSON import UI keeps spinning and If you refresh it then the whole import process is gone. Moreover, I cannot create a predefined structure and predefined configuration.

      This is reproducible on the Data Center: yes

      Steps to Reproduce

      1. Create an Object Schema
      2. Go to the Object Schema configuration
      3. Create JSON Import configuration with a timeout of 80000 milliseconds and API URL having 70000 milliseconds of delay
      4. Try to create a predefined structure
      5. Try to create a predefined configuration
      6. Try to do import (Synchronize Configuration)

      Expected Results

      1. A predefined structure is created
      2. A predefined configuration is set
      3. Import is done (Synchronize Configuration successfully)

      Actual Results

      AJAX timeout error

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

              3774f29b04e6 Anton Sidliar (Inactive)
              3774f29b04e6 Anton Sidliar (Inactive)
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                Created:
                Updated:
                Resolved: