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  1. Jira Service Management Data Center
  2. JSDSERVER-14929

Assets - Printing a label from any Object Schema view is stuck

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    • Icon: Bug Bug
    • Resolution: Obsolete
    • Icon: Medium Medium
    • None
    • 5.8.0
    • Assets - Core experiences
    • None

      Issue Summary

      This is reproducible on Data Center: (yes)

      While this is a conflict with a 3rd party addon - it is only showing in one area of Assets, and works as expected in another - hence we are logging this here as a bug:

      When the addon Workboard OKR for Jira is installed and enabled it is not possible to print an object's label from Assets Schema view.

      It is possible to print a label from the object page and / or the object search page (single or bulk)

      Steps to Reproduce

      1. Configure at least one object type and one object in Assets
      2. Configure a Print Label template - you can use the default one
      3. Install and enable the free addon: Workboard OKR for Jira
      4. Access the object in the schema's List/Detail view and try to print a label

      Expected Results

      Print label dialog is opened, and once "Print" is clicked - the printer's interface with preview is opened to allow printing

      Actual Results

      Print label dialog is opened, endless spinner and no progress, until the page is refreshed. Not able to print.

      No errors in log or har

      ...

      Workaround

      Print a label from the object page and / or the object search page (single or bulk)

          Form Name

            [JSDSERVER-14929] Assets - Printing a label from any Object Schema view is stuck

            Andrew Bui added a comment -

            This bug has been fixed from the vendor's side in their latest 1.4.5 release. Please update to this version to fix the issue. 

            Thanks,

            Andrew

            Andrew Bui added a comment - This bug has been fixed from the vendor's side in their latest 1.4.5 release . Please update to this version to fix the issue.  Thanks, Andrew

              f31f2aa3fba9 Andrew Bui
              8cdc82c96fd5 Yinon Negev
              Affected customers:
              0 This affects my team
              Watchers:
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                Created:
                Updated:
                Resolved: