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  1. Jira Service Management Data Center
  2. JSDSERVER-1488

Reporter/Service Desk Team

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      The from name in the reporter email shows Anonymous user when the user has uppercase letter in the username.

      Steps to reproduce

      • Create Service Desk
      • Create admin user with uppercase letters in username (ex. "adminAdchSupport") and assigned Service Desk Team role
      • Login in as adminAdchSupport and create a SD request

      Expected Results

      • The from name in the email should be the reporters full name: 
        FromName='Jason Worley (JIRA)'

      Actual Results

      • The from name in the email shows Anonymous (JIRA) 
        FromName='Anonymous (JIRA)'

        Log Excerpt

        2015-02-09 11:58:00.551425500 2015-02-09 11:58:00,551 Sending mailitem To='jworley@atlassian.com' Subject='(DESK-22) dddaaaa' From='null' FromName='Anonymous (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@1eb9cf3' MessageId='null' DEBUG ServiceRunner    Mail Queue Service [com.atlassian.mail.outgoing] 250 2.0.0 Ok: queued as 78EA05880186

      Workaround

      • Rename the reporter to have all lowercase letters. (from example: "adminAdchSupport" to "adminadchsupport"). Now when the reporter creates an SD request the from field is correctly populated with the full name: 
        2015-02-09 11:52:00.805045500 2015-02-09 11:52:00,804 Sending mailitem To='jworley@atlassian.com' Subject='(DESK-23) dfdfddfd' From='null' FromName='Jason Worley (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@1c6e67b' MessageId='null' DEBUG anonymous    Mail Queue Service [com.atlassian.mail.outgoing] 250 2.0.0 Ok: queued as C09AF6180FFB

            [JSDSERVER-1488] Reporter/Service Desk Team

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Ishwinder Kaur made changes -
            Labels Original: affects-cloud affects-server cqt ril New: affects-cloud affects-server cleanup-seos-fy25 cqt ril
            Marc Dacanay made changes -
            Labels Original: affects-cloud affects-server cqt New: affects-cloud affects-server cqt ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954806 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 5
            Bugfix Automation Bot made changes -
            Support reference count Original: 9 New: 10
            Bugfix Automation Bot made changes -
            Support reference count Original: 10 New: 9
            Bugfix Automation Bot made changes -
            Support reference count Original: 9 New: 10
            Bugfix Automation Bot made changes -
            Support reference count Original: 10 New: 9

              Unassigned Unassigned
              jworley Jason Worley (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: