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Bug
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Resolution: Low Engagement
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Low
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None
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None
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10
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Severity 3 - Minor
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0
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NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
The from name in the reporter email shows Anonymous user when the user has uppercase letter in the username.
Steps to reproduce
- Create Service Desk
- Create admin user with uppercase letters in username (ex. "adminAdchSupport") and assigned Service Desk Team role
- Login in as adminAdchSupport and create a SD request
Expected Results
- The from name in the email should be the reporters full name:
FromName='Jason Worley (JIRA)'
Actual Results
- The from name in the email shows Anonymous (JIRA)
FromName='Anonymous (JIRA)'Log Excerpt
2015-02-09 11:58:00.551425500 2015-02-09 11:58:00,551 Sending mailitem To='jworley@atlassian.com' Subject='(DESK-22) dddaaaa' From='null' FromName='Anonymous (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@1eb9cf3' MessageId='null' DEBUG ServiceRunner Mail Queue Service [com.atlassian.mail.outgoing] 250 2.0.0 Ok: queued as 78EA05880186
Workaround
- Rename the reporter to have all lowercase letters. (from example: "adminAdchSupport" to "adminadchsupport"). Now when the reporter creates an SD request the from field is correctly populated with the full name:
2015-02-09 11:52:00.805045500 2015-02-09 11:52:00,804 Sending mailitem To='jworley@atlassian.com' Subject='(DESK-23) dfdfddfd' From='null' FromName='Jason Worley (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='null' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@1c6e67b' MessageId='null' DEBUG anonymous Mail Queue Service [com.atlassian.mail.outgoing] 250 2.0.0 Ok: queued as C09AF6180FFB
- relates to
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- Closed
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- links to
- mentioned in
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Page Failed to load
- was cloned as
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TESLA-953 Failed to load
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