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  1. Jira Service Management Data Center
  2. JSDSERVER-14881

Updating a assets shared filter throws error

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      Issue Summary

      When a user tries to update any value of an assets shared filter and hits the "update" button, we see the error message "Failed to update <FilterName>. Something went wrong. Please try again later. If the error persists, contact our support team"

      But when we refresh the page, we can see the changes are saved to the filter.

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Go to "Assets" > "Search for Issues" > After providing an AQL, search and hit 'Save as' to create an assets filter.
      2. Edit the filter, share the filter with a user. (It saved successfully).
      3. Now, change the AQL in the filter, you can see the update button appears on the top of the screen. Hit update, and we can see the error.
      4. Even updating the shared filter from "Favorites" > Filter name > Edit > Update also gives the same error.

      The issue is reproducible with only Oracle DB consistently, not with Postgres DB.

      Issue reproducible with only Shared assets filters.

      Expected Results

      The shared filter should be saved successfully without any errors.

      Actual Results

      The below exception is thrown in the xxxxxxx.log file:

      2023-11-23 14:53:25,400+0000 http-nio-8080-exec-11 url: /jira/rest/insight-am/1/filters/1; user: admin ERROR admin 893x873x1 1uezp6p X.X.X.X X.X.X.X /rest/insight-am/1/filters/1 [i.r.core.rest.ExceptionErrorMapper] Oops
java.lang.NullPointerException
	at io.riada.assetmgt.filter.repository.FilterRepositoryJiraImpl.toModel(FilterRepositoryJiraImpl.kt:627)
	at io.riada.assetmgt.filter.repository.FilterRepositoryJiraImpl.share(FilterRepositoryJiraImpl.kt:417)
	at io.riada.assetmgt.filter.repository.FilterRepositoryJiraImpl.update(FilterRepositoryJiraImpl.kt:116)
	at io.riada.assetmgt.filter.service.FilterServiceImpl.update(FilterServiceImpl.kt:46)
	at io.riada.assetmgt.filter.rest.FilterResource.update(FilterResource.kt:107)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:566)
	... 19 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:171)
	... 1 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:75)
	... 32 filtered
	at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
	... 8 filtered
	at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
	... 4 filtered
	at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
	... 3 filtered
	at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:54)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 43 filtered
	at com.atlassian.oauth2.scopes.web.ReadWriteScopeFilter.doFilter(ReadWriteScopeFilter.java:46)
	... 3 filtered
	at com.atlassian.ratelimiting.internal.filter.RateLimitFilter.doFilter(RateLimitFilter.java:73)
	... 3 filtered
	at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
	... 17 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
	... 1 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
	... 16 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)
	... 3 filtered
	at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:82)
	... 3 filtered
	at com.atlassian.oauth2.provider.core.web.AccessTokenFilter.doFilter(AccessTokenFilter.java:81)
	... 19 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
	... 5 filtered
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:220)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:211)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:139)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:128)
	... 4 filtered
	at com.atlassian.plugins.authentication.impl.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:70)
	... 3 filtered
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
	... 8 filtered
	at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)
	... 3 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 4 filtered
	at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)
	... 3 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
	... 26 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
	... 25 filtered
	at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
	at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.base/java.lang.Thread.run(Thread.java:829)

      Workaround

      Please ignore the error and refresh the page , and user can see the modified filter.

        1. Assets_Shared_Filter.mov
          12.40 MB

              Unassigned Unassigned
              1463fcb5e3fd Sireesha
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                Created:
                Updated: