Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-14819

Allow user having both Customer and SD Team role to be mentioned irrespctive whether they match the customer permissions

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Customer Organisation
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Allow users who are part of both the Service desk team and the Service desk Customer to be mentioned by other users irrespective of whether they match the

      Customer Permissions >Who can customers share requests with.

      This will help to reduce the effort to search for the user in the organizations when the user is part of both the Service Desk Team and Service desk Customers.The user will not be available in the list of customers as he is a Service desk team member as well.

       

      Attachments

        Activity

          People

            Unassigned Unassigned
            9dec92182c8f AviGhosh
            Votes:
            6 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

              Created:
              Updated:

              Backbone Issue Sync