Details
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Bug
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Resolution: Fixed
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Low
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2.2, 3.2.5, 3.4.0
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Severity 3 - Minor
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11
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Description
Summary
JIRA Service Desk notifications to customers are sent when a bulk operation is performed despite "Send mail for this update" being unchecked.
Steps to Reproduce
- Create a few issues in a Service Desk Project;
- Run a simple filter to retrieve these issues;
- Run a bulk edit operation, to transition these issues and uncheck the "Send mail for this update" box.
Expected Results
No notifications should be sent
Actual Results
On the final move screen a message appears: "Email notifications will NOT be sent for this update."
Notifications are still sent to customers
Workaround
There is no proper workaround for this issue, though there are 2 options available:
- Shortly disable the outgoing mail server, however this might also impact any other events that require notifications from JIRA.
- Shortly disable Service Desk notifications. This is less intrusive than option 1 however could still impact notifications on other events than the bulk operation.
Attachments
Issue Links
- is duplicated by
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JSDSERVER-4522 Disabling "Send mail for this update" option on Bulk operations does not prevent Service Desk notifications from being send
- Closed
- was cloned as
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TESLA-951 Loading...