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  1. Jira Service Management Data Center
  2. JSDSERVER-1442

Issue Creation doesn't Notify the User specified in the User picker field

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to reproduce:
      • Create a User picker field
      • On Issue Create event (Notification Scheme for SD), add the User Custom Field Value and choose the user picker field
      • Add this field in the Customer Portal
      • Create the SD request and fill in the user picker field with a SD customer
      Expected Result:
      • SD customer specified in the user picker field should receive a notification when the issue gets created
      Actual Result:
      • No notification has been received by the SD customer while reporter was able to get it.

      Additional Information:

      • Other notifications are working fine and received by the SD customer (user picker field)

            [JSDSERVER-1442] Issue Creation doesn't Notify the User specified in the User picker field

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Ishwinder Kaur added a comment -
            Atlassian Update - 03 March 2025

            Hi,

            At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.

            This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.

            We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - Atlassian Update - 03 March 2025 Hi, At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products. This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact. We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues , current work, and future plans . Kind regards, Jira Service Management Data Center
            Ishwinder Kaur made changes -
            Labels Original: affects-cloud affects-server pm ril New: affects-cloud affects-server cleanup-seos-fy25 pm ril
            Marc Dacanay made changes -
            Labels Original: affects-cloud affects-server pm New: affects-cloud affects-server pm ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954805 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS New: 5
            Bugfix Automation Bot made changes -
            Support reference count Original: 3 New: 4
            Sergey made changes -
            Affects Version/s New: 3.16.13 [ 91207 ]
            Affects Version/s New: 4.5.2 [ 90400 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304467 ] New: JAC Bug Workflow v3 [ 3126226 ]
            Status Original: To Do [ 10071 ] New: Gathering Impact [ 12072 ]

              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: