Steps to reproduce:

• Create a User picker field
• On Issue Create event (Notification Scheme for SD), add the User Custom Field Value and choose the user picker field
• Add this field in the Customer Portal
• Create the SD request and fill in the user picker field with a SD customer

Expected Result:

• SD customer specified in the user picker field should receive a notification when the issue gets created

Actual Result:

• No notification has been received by the SD customer while reporter was able to get it.

Additional Information:

• Other notifications are working fine and received by the SD customer (user picker field)