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  1. Jira Service Management Data Center
  2. JSDSERVER-1440

Requests created via email have NO priority if Priority field is added to Portal screen

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Details

    • Bug
    • Resolution: Fixed
    • Medium
    • 2.2.1
    • 2.2
    • Email - Incoming
    • JIRA 6.3.12 and 6.3.14

    Description

      Steps to reproduce

      1. Create a new Service Desk with all default settings
      2. Configure Email settings to handle incoming emails
      3. Send a test email -> view request -> Priority field is visible
      4. Edit the Request Type configured for Email settings and add Priority field as a visible field
      5. Send another test email -> view request

      Expected behavior

      Priority field is visible.

      Actual behavior

      There's no Priority field.

      Workaround

      You can bulk edit issues to add a priority to them. You just need to perform the following advanced JQL: project = YourProjectName and priority is EMPTY.

      Facts & Figures

      • From table jiraissue in JIRA database, the value of Priority field is NULL.
      • Enabling SQL Debugging, NULL is inserted for Priority field.

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              cnguyen Chuong Nam Nguyen (Inactive)
              vdung Andy Nguyen (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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