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  1. Jira Service Management Data Center
  2. JSDSERVER-14395

View issue in queue view & comments - Editor: Content read out incorrectly by screen reader

      Issue Summary

      The content associated with "Style", "More formatting options", "Icons", etc. is read incorrectly by screen reader.

      Steps to Reproduce

      1. Open the "View issue in queue view & comments - Editor" page.
      2. Navigate to the main content.
      3. Navigate to the "Comment" input field.
      4. The "Toolbar" is appears.
      5. Using screen reader, navigate to the "Style", "More formatting options", "Icons", etc. buttons and activate any of these.
      6. Try to read the content using arrow keys.
      7. Observe that the content read out together by screen reader.

      Screen Recording

      [JSM-1] What am I looking at_ - InstEnv Jira - Google Chrome 2023-09-20 18-12-56.mp4

      Actual Results

      The content associated with "Style", "More formatting options", "Icons", etc. buttons is read out incorrectly by screen reader.

      As a result, screen reader users find it difficult to access the updated content.

      Expected Results

      The content should read in a correct way. Remove the "id" attribute from the <div> element containing the content associated with "Style", "More formatting options", "Icons", etc. buttons.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Environment

      MacBook Pro (16-inch, 2021)
      macOs Monterey Version 12.3.1
      Chrome - Version 101.0.4606.81 (Official Build) (64-bit)
      Firefox- Version 93.0 (32-bit)
      Safari- Version 15.3 (17612.4.9.1.5)
      JAWS- Version 2022
      NVDA- Version 2020.3
      Voiceover - Version Latest

          Form Name

            [JSDSERVER-14395] View issue in queue view & comments - Editor: Content read out incorrectly by screen reader

            No work has yet been logged on this issue.

              Unassigned Unassigned
              4cbd728b4726 Rinku Kumar
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: