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  1. Jira Service Management Data Center
  2. JSDSERVER-14395

View issue in queue view & comments - Editor: Content read out incorrectly by screen reader

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      Issue Summary

      The content associated with "Style", "More formatting options", "Icons", etc. is read incorrectly by screen reader.

      Steps to Reproduce

      1. Open the "View issue in queue view & comments - Editor" page.
      2. Navigate to the main content.
      3. Navigate to the "Comment" input field.
      4. The "Toolbar" is appears.
      5. Using screen reader, navigate to the "Style", "More formatting options", "Icons", etc. buttons and activate any of these.
      6. Try to read the content using arrow keys.
      7. Observe that the content read out together by screen reader.

      Screen Recording

      [JSM-1] What am I looking at_ - InstEnv Jira - Google Chrome 2023-09-20 18-12-56.mp4

      Actual Results

      The content associated with "Style", "More formatting options", "Icons", etc. buttons is read out incorrectly by screen reader.

      As a result, screen reader users find it difficult to access the updated content.

      Expected Results

      The content should read in a correct way. Remove the "id" attribute from the <div> element containing the content associated with "Style", "More formatting options", "Icons", etc. buttons.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Environment

      MacBook Pro (16-inch, 2021)
      macOs Monterey Version 12.3.1
      Chrome - Version 101.0.4606.81 (Official Build) (64-bit)
      Firefox- Version 93.0 (32-bit)
      Safari- Version 15.3 (17612.4.9.1.5)
      JAWS- Version 2022
      NVDA- Version 2020.3
      Voiceover - Version Latest

        1. [JSM-1] What am I looking at_ - InstEnv Jira - Google Chrome 2023-09-20 18-12-56.mp4
          14.57 MB
        2. Screen Recording 2024-12-16 at 6.29.47 PM.mov
          22.58 MB

          Form Name

            [JSDSERVER-14395] View issue in queue view & comments - Editor: Content read out incorrectly by screen reader

            Sylwia Mikołajczuk made changes -
            Fix Version/s New: 10.3.0 [ 109406 ]
            Sylwia Mikołajczuk made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Sylwia Mikołajczuk made changes -
            Remote Link Original: This issue links to "A11Y-245 (Bulldog)" [ 931071 ] New: This issue links to "A11Y-245 (JIRA Server (Bulldog))" [ 931071 ]
            Komal Bane made changes -
            Attachment New: Screen Recording 2024-12-16 at 6.29.47 PM.mov [ 476107 ]
            Komal Bane made changes -
            Labels Original: 4.1.2 Level-A WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-Viewissueinqueueview&comments ax-jsm-dc-vpat-pg10 ax-jsmdc-agentissueview ax-medium-priority ax-qa ril New: 4.1.2 Level-A WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-Viewissueinqueueview&comments ax-jsm-dc-vpat-pg10 ax-jsmdc-agentissueview ax-medium-priority ax-qa ax-qa-fixed ax-qa-verified ril
            Marc Dacanay made changes -
            Labels Original: 4.1.2 Level-A WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-Viewissueinqueueview&comments ax-jsm-dc-vpat-pg10 ax-jsmdc-agentissueview ax-medium-priority ax-qa New: 4.1.2 Level-A WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-Viewissueinqueueview&comments ax-jsm-dc-vpat-pg10 ax-jsmdc-agentissueview ax-medium-priority ax-qa ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 956017 ]
            Bilal Cinarli made changes -
            Remote Link New: This issue links to "A11Y-245 (Bulldog)" [ 931071 ]
            Sylwia Mikołajczuk made changes -
            Labels Original: 4.1.2 Level-A WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-Viewissueinqueueview&comments ax-jsm-dc-vpat-pg10 ax-medium-priority ax-qa New: 4.1.2 Level-A WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-Viewissueinqueueview&comments ax-jsm-dc-vpat-pg10 ax-jsmdc-agentissueview ax-medium-priority ax-qa
            Alex Cooksey made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]

              Unassigned Unassigned
              4cbd728b4726 Rinku Kumar
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: