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  1. Jira Service Management Data Center
  2. JSDSERVER-14392

View issue in queue view & comments - Editor: Focus moves inappropriately

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      Issue Summary

      When the users close the modal dialog (that becomes available on activating "Edit" and "Delete" link) after comment, the focus moves to the top of the page inappropriately.

      Steps to Reproduce

      1. Open the "View issue in queue view & comments - Editor" page.
      2. Navigate to the main content.
      3. Navigate to the "Comment" input field.
      4. Leave any comment.
      5. Navigate to the "Edit" and "Delete" links and activate any of these.
      6. A modal dialog appears on the page.
      7. Try to close the modal dialog.
      8. Observe that the focus moves to the top of the page.

      Screen Recording

      [JSM-1] What am I looking at_ - InstEnv Jira - Google Chrome 2023-09-20 17-35-49.mp4

      Actual Results

      When the keyboard-only and screen reader users close the modal dialog (that becomes available on activating "Edit" and "Delete" link), the focus moves to the top of the page instead of moving to it's triggering element such as "Edit" and "Delete" links.

      As a result, keyboard-only and screen reader users need to pass the extra content to reach to the desired element.

      Expected Results

      The focus should move to the triggering element when the users close the modal dialog on the page.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Environment

      MacBook Pro (16-inch, 2021)
      macOs Monterey Version 12.3.1
      Chrome - Version 101.0.4606.81 (Official Build) (64-bit)
      Firefox- Version 93.0 (32-bit)
      Safari- Version 15.3 (17612.4.9.1.5)
      JAWS- Version 2022
      NVDA- Version 2020.3
      Voiceover - Version Latest

        1. [JSM-1] What am I looking at_ - InstEnv Jira - Google Chrome 2023-09-20 17-35-49.mp4
          6.16 MB
        2. [JSM-111] Can we get this server request approved_ - InstEnv Jira - Google Chrome 2024-12-17 15-32-17.mp4
          11.86 MB

            [JSDSERVER-14392] View issue in queue view & comments - Editor: Focus moves inappropriately

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              Unassigned Unassigned
              4cbd728b4726 Rinku Kumar
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated: