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  1. Jira Service Management Data Center
  2. JSDSERVER-14229

The idle interval configured in the Automation action does not have any effect

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      Issue Summary

      The idle interval configured in the Automation action does not have any effect

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Configure an Assets automation rule to be triggered when an object is updated and the action with attribute value. Configure it in a way which is easy for verification.
      2. In the action, add the idle interval with 1 minute or more. The format is "1m".
      3. Trigger this rule and its action to happen. You can perform a bulk edit to update multiple objects or edit a few objects within a short time and observe the action.

      Expected Results

      Only 1 object should have the automation action taken every 1 minute

      Actual Results

      All objects which fulfilled the automation rule triggered have the automation action applied almost at the same time. The idle interval wasn't effective in waiting for 1 minute after each action

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

          Form Name

            [JSDSERVER-14229] The idle interval configured in the Automation action does not have any effect

            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Anton Sidliar (Inactive) made changes -
            Fix Version/s New: 5.4.14 [ 106507 ]
            Fix Version/s New: 5.12.1 [ 106162 ]
            Fix Version/s New: 5.13.0 [ 105935 ]
            Anton Sidliar (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Anton Sidliar (Inactive) made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Anton Sidliar (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 841466 ]
            Anton Sidliar (Inactive) made changes -
            Assignee New: Anton Sidliar [ 3774f29b04e6 ]

            Nicolas Seronvalle added a comment -

            Hello,

            Do you have any information about planning of this ticket?

            Nicolas Seronvalle added a comment - Hello, Do you have any information about planning of this ticket?
            Bartosz Ornatowski made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]
            goose (Inactive) made changes -
            Assignee Original: Craig Shannon [ 01656e440512 ]
            goose (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Short Term Backlog [ 12074 ]

              3774f29b04e6 Anton Sidliar (Inactive)
              michin Michelle Chin
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: