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  1. Jira Service Management Data Center
  2. JSDSERVER-1421

User doesn't get notifications if they are added to the reporter field after creation

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      Our Support team might create a ticket for a problem. They then will go through and change the reporter to a support customer. The new reporter does not receive notifications.

      The only fix I observed to this was to add the Support Customer to the Users group, which we don't want to do for each customer, as you might imagine.

          Form Name

            [JSDSERVER-1421] User doesn't get notifications if they are added to the reporter field after creation

              dpham Duy Pham (Inactive)
              d5d55de7ab71 Michael Newman
              Affected customers:
              4 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: