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  1. Jira Service Management Data Center
  2. JSDSERVER-1421

User doesn't get notifications if they are added to the reporter field after creation

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      Our Support team might create a ticket for a problem. They then will go through and change the reporter to a support customer. The new reporter does not receive notifications.

      The only fix I observed to this was to add the Support Customer to the Users group, which we don't want to do for each customer, as you might imagine.

          Form Name

            [JSDSERVER-1421] User doesn't get notifications if they are added to the reporter field after creation

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305319 ] New: JAC Bug Workflow v3 [ 3125790 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059271 ] New: JSD Bug Workflow v5 - TEMP [ 2305319 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056684 ] New: JSD Bug Workflow v5 [ 2059271 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956408 ] New: JSD Bug Workflow v5 - TEMP [ 2056684 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616135 ] New: JSD Bug Workflow v5 [ 1956408 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603340 ] New: JSD Bug Workflow v4 [ 1616135 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399282 ] New: JSD Bug Workflow v2 [ 1603340 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 795284 ] New: JSD Bug Workflow [ 1399282 ]
            Matthew McMahon (Inactive) made changes -
            Resolution New: Answered [ 9 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              dpham Duy Pham (Inactive)
              d5d55de7ab71 Michael Newman
              Affected customers:
              4 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: