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  1. Jira Service Management Data Center
  2. JSDSERVER-14203

Project - Waiting for Support: Border of checkboxes in default state fails minimum colour contrast requirements

      Issue Summary

      Within “Waiting for Support” page, the border of checkboxes present within data table fails minimum color contrast requirement.

      Steps to Reproduce

      1. Open “Waiting for Support” page.
      2. Navigate to the main content region, a table is available.
      3. Take colour contrast of mentioned checkboxes by using CCA tool.

      Screenshot

      Actual Results

      When checked with colour contrast analyser, the contrast ratio of border of checkboxes with background is insufficient i.e. 1.3:1 with FG : #DEE1E5 and BG : #FFFEFF

      Users with low vision and colour blindness may not be able to interact with checkboxes effectively if it does not have a sufficient contrast ratio with its background.

      Expected Results

      The colour contrast of the mentioned checkboxes should be at least 3:1 with its background.

      Expected contrast ratio can be achieved by increasing the contrast of foreground color until it passes contrast ratio of 3:1.

      A colour contrast analyser can be downloaded from Color Contrast Checker - TPGi .

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available.

      Environment

      MacBook Pro (16-inch, 2021)
      macOs Monterey Version 13.5.1
      Chrome - Version 115.0.4606.81 (Official Build) (64-bit)
      Firefox- Version 93.0 (32-bit)
      Safari- Version 15.3 (17612.4.9.1.5)
      JAWS- Version 2021
      NVDA- Version 2020.3
      Voiceover - Version Latest

       

          Form Name

            [JSDSERVER-14203] Project - Waiting for Support: Border of checkboxes in default state fails minimum colour contrast requirements

            Bilal Cinarli made changes -
            Fix Version/s New: 10.3.0 [ 109406 ]
            Bilal Cinarli made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Rahul Patil made changes -
            Labels Original: 1.4.11 Level-AA WCAG21 ax-bug ax-high-priority ax-jsm-dc-vpat ax-jsm-dc-vpat-Project-WaitingforSupport ax-jsm-dc-vpat-pg09 ax-jsmdc-queueview ax-lv-user ax-qa ril New: 1.4.11 Level-AA WCAG21 ax-bug ax-high-priority ax-jsm-dc-vpat ax-jsm-dc-vpat-Project-WaitingforSupport ax-jsm-dc-vpat-pg09 ax-jsmdc-queueview ax-lv-user ax-qa ax-qa-fixed ax-qa-verified ril
            Rahul Patil made changes -
            Attachment New: Screenshot 2024-12-16 at 11.10.34 PM.png [ 476222 ]
            Bilal Cinarli made changes -
            Remote Link Original: This issue links to "A11Y-271 (Bulldog)" [ 931285 ] New: This issue links to "A11Y-271 (JIRA Server (Bulldog))" [ 931285 ]
            Marc Dacanay made changes -
            Labels Original: 1.4.11 Level-AA WCAG21 ax-bug ax-high-priority ax-jsm-dc-vpat ax-jsm-dc-vpat-Project-WaitingforSupport ax-jsm-dc-vpat-pg09 ax-jsmdc-queueview ax-lv-user ax-qa New: 1.4.11 Level-AA WCAG21 ax-bug ax-high-priority ax-jsm-dc-vpat ax-jsm-dc-vpat-Project-WaitingforSupport ax-jsm-dc-vpat-pg09 ax-jsmdc-queueview ax-lv-user ax-qa ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955917 ]
            Bilal Cinarli made changes -
            Remote Link New: This issue links to "A11Y-271 (Bulldog)" [ 931285 ]
            Sylwia Mikołajczuk made changes -
            Labels Original: 1.4.11 Level-AA WCAG21 ax-bug ax-high-priority ax-jsm-dc-vpat ax-jsm-dc-vpat-Project-WaitingforSupport ax-jsm-dc-vpat-pg09 ax-lv-user ax-qa New: 1.4.11 Level-AA WCAG21 ax-bug ax-high-priority ax-jsm-dc-vpat ax-jsm-dc-vpat-Project-WaitingforSupport ax-jsm-dc-vpat-pg09 ax-jsmdc-queueview ax-lv-user ax-qa
            Alex Cooksey made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]

              Unassigned Unassigned
              62201eea733d Athul Sudhan (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: