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  1. Jira Service Management Data Center
  2. JSDSERVER-14089

Help Center - view request: Inappropriate label for form field

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      Issue Summary

      Inappropriate label "Share popup input" is provide the form field in the non-modal dialog (that becomes available on activating "Share" button) on the page.

      Steps to Reproduce

      1. Open the "Help Center - view request" page.
      2. Navigate to the main content.
      3. Using screen reader, navigate to the "Share" button and activate it.
      4. A non-modal dialog appears on the page.
      5. Using screen reader, navigate to the mentioned form field.
      6. Listen that form field labels are inappropriate.

      Screenshot

      Actual Results

      Incomplete label "Share popup input" is specified for the form field in "Share this request" non-modal dialog.
      As a result, screen reader users might not understand the purpose of the form field effectively.

      Expected Results

      Provide the appropriate label as ""Share popup" for the mentioned form field. To achieve this, update the value of aria-label attribute in the input field.
Code Snippet
<input class="" autocapitalize="none" autocomplete="off" autocorrect="off" id="react-select-3-input" spellcheck="false" tabindex="0" type="text" aria-autocomplete="list" aria-expanded="false" aria-haspopup="true" aria-label="Share popup" role="combobox" aria-describedby="react-select-3-placeholder" value="" style="color: inherit; background: 0px center; opacity: 1; width: 100%; grid-area: 1 / 2 / auto / auto; font: inherit; min-width: 2px; border: 0px; margin: 0px; outline: 0px; padding: 0px;">

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Environment

      MacBook Pro (16-inch, 2021)
      macOs Monterey Version 12.3.1
      Chrome - Version 101.0.4606.81 (Official Build) (64-bit)
      Firefox- Version 93.0 (32-bit)
      Safari- Version 15.3 (17612.4.9.1.5)
      JAWS- Version 2022
      NVDA- Version 2020.3
      Voiceover - Version Latest

            [JSDSERVER-14089] Help Center - view request: Inappropriate label for form field

            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Oleksandr Stoliar made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Oleksandr Stoliar made changes -
            Fix Version/s New: 10.2.0 [ 109023 ]
            Oleksandr Stoliar made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]
            Oleksandr Stoliar made changes -
            Remote Link Original: This issue links to "A11Y-199 (Bulldog)" [ 931048 ] New: This issue links to "A11Y-199 (JIRA Server (Bulldog))" [ 931048 ]
            Bilal Cinarli made changes -
            Remote Link New: This issue links to "A11Y-199 (Bulldog)" [ 931048 ]
            Sylwia Mikołajczuk (Inactive) made changes -
            Labels Original: 2.4.6 Level-AA WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-HelpCenter-viewrequest ax-jsm-dc-vpat-pg04 ax-medium-priority ax-qa New: 2.4.6 Level-AA WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-HelpCenter-viewrequest ax-jsm-dc-vpat-pg04 ax-jsmdc-helpcenter ax-medium-priority ax-qa
            Divyanshi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 911965 ]
            Alex Cooksey (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Nayan Kamble (Inactive) made changes -
            Labels Original: 2.4.6 Level-AA WCAG21 ax-at-user ax-bug ax-jsm-dc-dc-vpat-pg04 ax-jsm-dc-vpat ax-jsm-dc-vpat-HelpCenter-viewrequest ax-medium-priority ax-qa New: 2.4.6 Level-AA WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-HelpCenter-viewrequest ax-jsm-dc-vpat-pg04 ax-medium-priority ax-qa

              Unassigned Unassigned
              4cbd728b4726 Rinku Kumar
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: