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  1. Jira Service Management Data Center
  2. JSDSERVER-14065

Project - Waiting for Support: Button's state defined inappropriately

      Issue Summary

      The aria-expanded attribute is defined inappropriately for “Learn more” button in the main content area.

      Steps to Reproduce

      1. Open the "Project - Waiting for Support" page.
      2. Navigate to the main content.
      3. Using screen reader, navigate to the mentioned button.
      4. Inspect the code.
      5. Observe that the button’s state defined inappropriately.

      Screen Recording

      JSM_ Waiting for support - Google Chrome 2023-08-25 18-44-06.mp4

      Actual Results

      The expand/collapse state of the “Learn more” button is defined inappropriately.
      However, the expand/collapsed state is not required for the mentioned button.
      As a result, screen reader users might get confuse about the functionality of the button.

      Expected Results

      Remove the aria-expanded attribute from the source of the button. It will help screen reader users to understand the purpose of the mentioned button.

      Code Snippet:

      <button class="aui-button aui-button-subtle aui-icon-compact sd-help-bubble-button" data-aui-trigger="" aria-controls="sd-queue-help-bubble" aria-label="Learn more" type="button" resolved="" aria-haspopup="true"> <span class="aui-icon aui-icon-small aui-iconfont-info"> </span> </button>

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available

      Environment

      MacBook Pro (16-inch, 2021)
      macOs Monterey Version 12.3.1
      Chrome - Version 101.0.4606.81 (Official Build) (64-bit)
      Firefox- Version 93.0 (32-bit)
      Safari- Version 15.3 (17612.4.9.1.5)
      JAWS- Version 2022
      NVDA- Version 2020.3
      Voiceover - Version Latest

            [JSDSERVER-14065] Project - Waiting for Support: Button's state defined inappropriately

            Sylwia Mikołajczuk made changes -
            Fix Version/s New: 10.3.0 [ 109406 ]
            Sylwia Mikołajczuk made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Sylwia Mikołajczuk made changes -
            Remote Link Original: This issue links to "A11Y-278 (Bulldog)" [ 931082 ] New: This issue links to "A11Y-278 (JIRA Server (Bulldog))" [ 931082 ]
            Rahul Patil made changes -
            Labels Original: 4.1.2 Level-A WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-Project-WaitingforSupport ax-jsm-dc-vpat-pg09 ax-jsmdc-queueview ax-medium-priority ax-qa ril New: 4.1.2 Level-A WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-Project-WaitingforSupport ax-jsm-dc-vpat-pg09 ax-jsmdc-queueview ax-medium-priority ax-qa ax-qa-fixed ax-qa-verified ril
            Rahul Patil made changes -
            Attachment New: Screenshot 2024-12-16 at 11.44.38 PM.png [ 476226 ]
            Marc Dacanay made changes -
            Labels Original: 4.1.2 Level-A WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-Project-WaitingforSupport ax-jsm-dc-vpat-pg09 ax-jsmdc-queueview ax-medium-priority ax-qa New: 4.1.2 Level-A WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-Project-WaitingforSupport ax-jsm-dc-vpat-pg09 ax-jsmdc-queueview ax-medium-priority ax-qa ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955833 ]
            Bilal Cinarli made changes -
            Remote Link New: This issue links to "A11Y-278 (Bulldog)" [ 931082 ]
            Sylwia Mikołajczuk made changes -
            Labels Original: 4.1.2 Level-A WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-Project-WaitingforSupport ax-jsm-dc-vpat-pg09 ax-medium-priority ax-qa New: 4.1.2 Level-A WCAG21 ax-at-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-Project-WaitingforSupport ax-jsm-dc-vpat-pg09 ax-jsmdc-queueview ax-medium-priority ax-qa
            Alex Cooksey made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]

              Unassigned Unassigned
              4cbd728b4726 Rinku Kumar
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: