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  1. Jira Service Management Data Center
  2. JSDSERVER-14027

Help Center | Report server for fix: Insufficient color contrast ratio observed for border of input fields

      Issue Summary

      The border of "Summary" and "Description" and so on input fields in the main content area fails minimum color contrast requirement of 3:1.

      Steps to Reproduce

      1. Navigate to the mentioned form field elements in the main content area.
      2. Use CCA color contrast testing tool to check the color contrast.
      3. Observe that the color contrast between the focus indicator and the adjacent color is insufficient.

      Screenshot

      Actual Results

      When checked with color contrast analyser tool, the input field borders of mentioned instances fails minimum color contrast requirement with following details →
      FG: #DFE1E5, BG: #FFFEFF and Ratio : 1.3:1

      As a result low vision users will face difficulty in accessing this field.

      Expected Results

      The mentioned input field borders should have a minimum contrast of 3:1 with its background. This helps low vision users to easily identify the form field.

      Expected contrast ratio can be achieved by increasing the contrast of foreground color until it passes contrast ratio of 3:1.

      A color contrast analyser can be downloaded from Color Contrast Checker - TPGi

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Environment

      MacBook Pro (16-inch, 2019)
      macOs Ventura 13.5
      Chrome - Version 115.0.5790.114 (Official Build) (x86_64)
      Firefox- Version 93.0 (32-bit)
      Safari- Version 15.3 (17612.4.9.1.5)
      JAWS- Version 2021
      NVDA- Version 2020.3
      Voiceover - Version Latest

       

          Form Name

            [JSDSERVER-14027] Help Center | Report server for fix: Insufficient color contrast ratio observed for border of input fields

            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Andrew Bui made changes -
            Fix Version/s New: 10.2.0 [ 109023 ]
            Andrew Bui made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Sameer Shaikh made changes -
            Labels Original: 1.4.11 Level-AA ax-Iv-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-HelpCenter-reportserverforfix ax-jsm-dc-vpat-pg03 ax-jsmdc-helpcenter ax-medium-priority ax-qa ril wcag21 New: 1.4.11 Level-AA ax-Iv-user ax-bug ax-jsm-dc-vpat ax-jsm-dc-vpat-HelpCenter-reportserverforfix ax-jsm-dc-vpat-pg03 ax-jsmdc-helpcenter ax-medium-priority ax-qa ax-qa-fixed ax-qa-verified ril wcag21
            Sameer Shaikh made changes -
            Andrew Bui made changes -
            Remote Link Original: This issue links to "JSMDC-22605 (Bulldog)" [ 960436 ] New: This issue links to "JSMDC-22605 (JIRA Server (Bulldog))" [ 960436 ]
            Martin Ma made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]
            Martin Ma made changes -
            Assignee New: Martin Ma [ mma ]
            Martin Ma made changes -
            Remote Link New: This issue links to "JSMDC-22605 (Bulldog)" [ 960436 ]
            Andrew Bui made changes -
            Remote Link Original: This issue links to "A11Y-234 (Bulldog)" [ 931055 ] New: This issue links to "A11Y-234 (JIRA Server (Bulldog))" [ 931055 ]

              mma Martin Ma
              9923bfcec248 Vikram Singh (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: