• We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Right now the default is set to "reply to customer" but there is no way to change the default to be "add internal note". We have a particular need for this as the majority of communications are internal and the ramifications of the communications going to the customer directly arent great. Hoping others have similar concerns and this can be an added feature!

            [JSDSERVER-13972] Allow default setting to be "add internal note"

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              a994f90c-24e4-4150-83df-1ac4b4c8e0ca Deleted Account (Inactive)
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