Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1394

Categorizing Customer Portal in the Main Portal

XMLWordPrintable

    • 4
    • 17
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      As there could be a Multiple Customer Portal in the Main Portal, it could be hard to find which Customer Portal to choose just based on the description. Currently, the support system have such ability which is to categorizing the Customer Portal by grouping it, but it is not possible for the current ServiceDesk as it is a customization.

      Suggested Solution

      Hence, it would be great to be able to categorized the Customer Portals in the Main Portal based on their functions. Just to categorized it using the standard JIRA Project Category would be enough. A simple categorizing like below image:

      Update as of 21 May 2015

      Hi everyone,

      Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
      Cheers,
      The JIRA Service Desk team

        1. CategorizePortal.PNG
          CategorizePortal.PNG
          215 kB

            [JSDSERVER-1394] Categorizing Customer Portal in the Main Portal

            Pedram Mireftekhari added a comment -

            It would also be nice for when there is only one project or the customer has access to only one project, the landing first page on the portal for the customer to be the request type grouping, not the project. This is already in place in Cloud deployment why not on-prem? I want to see only the request-type groups, not the project and then click on the project name and see the request-type groups.

            Pedram Mireftekhari added a comment - It would also be nice for when there is only one project or the customer has access to only one project, the landing first page on the portal for the customer to be the request type grouping, not the project. This is already in place in Cloud deployment why not on-prem? I want to see only the request-type groups, not the project and then click on the project name and see the request-type groups.

            Katarzyna Pawlak [Deviniti] added a comment -

            Hi, 

            You can add categories to your Help Center using our app Theme Extension for Jira Service Desk. 

            Regards,

            Kate

            Katarzyna Pawlak [Deviniti] added a comment - Hi,  You can add categories to your Help Center using our app Theme Extension for Jira Service Desk .  Regards, Kate

            VikasBasra added a comment -

            This is a basic requirement for any Service Desk Implementation . To be able to define a service catalog and then define the service catalog items. In this scenario Jira Service Desk does not provides a way to define service catalog across the organization.

            VikasBasra added a comment - This is a basic requirement for any Service Desk Implementation . To be able to define a service catalog and then define the service catalog items. In this scenario Jira Service Desk does not provides a way to define service catalog across the organization.

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Votes:
              19 Vote for this issue
              Watchers:
              17 Start watching this issue

                Created:
                Updated: