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  1. Jira Service Management Data Center
  2. JSDSERVER-1394

Categorizing Customer Portal in the Main Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      As there could be a Multiple Customer Portal in the Main Portal, it could be hard to find which Customer Portal to choose just based on the description. Currently, the support system have such ability which is to categorizing the Customer Portal by grouping it, but it is not possible for the current ServiceDesk as it is a customization.

      Suggested Solution

      Hence, it would be great to be able to categorized the Customer Portals in the Main Portal based on their functions. Just to categorized it using the standard JIRA Project Category would be enough. A simple categorizing like below image:

      Update as of 21 May 2015

      Hi everyone,

      Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
      Cheers,
      The JIRA Service Desk team

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            [JSDSERVER-1394] Categorizing Customer Portal in the Main Portal

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              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
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                Created:
                Updated: