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  1. Jira Service Management Data Center
  2. JSDSERVER-13658

Search in portal only shows 4 results instead of all

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Issue Summary

      Search in portal only returns at most 4 results, which could mean request types which share names with other request types may be difficult for customer to find

      Steps to Reproduce

      1. Have more than 4 request types named "IT help"
      2. Search on the customer portal and say "IT help"
      3. It only shows 4 results and does not show all the results for IT help. It's not ideal user experience, if all the results are not shown.

      Expected Results

      Ideally show all request types that match a query, or potentially add a "load more" or "see more" button

      Actual Results

      Workaround

      Go specifically to the project that the request belongs too (not ideal, as help seekers might not know which project a given request type belongs too)

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            Unassigned Unassigned
            d905be0698b9 Thomas Bowes
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            Dates

              Created:
              Updated:

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