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  1. Jira Service Management Data Center
  2. JSDSERVER-1351

Jira ticket number in E-mails route users to 'Agent' view/location

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    • Icon: Bug Bug
    • Resolution: Obsolete
    • Icon: Low Low
    • None
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    • Email - Outgoing

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When a user clicks on a ticket number in a Jira created confirmation e-mail and is trying to see their own ticket (when a change is made to their ticket's info) the user is directed to the "Agent" location for viewing the ticket.

      The user's should be brought to the "My Requests" location where they can see tickets in their own name. They should not be directed to the Agent location which would require different permissions.

          Form Name

            [JSDSERVER-1351] Jira ticket number in E-mails route users to 'Agent' view/location

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              Unassigned Unassigned
              1e9bcf8291c7 Christopher Friedberg
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                Created:
                Updated:
                Resolved: