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  1. Jira Service Management Data Center
  2. JSDSERVER-1351

Jira ticket number in E-mails route users to 'Agent' view/location

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    • Icon: Bug Bug
    • Resolution: Obsolete
    • Icon: Low Low
    • None
    • None
    • Email - Outgoing

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When a user clicks on a ticket number in a Jira created confirmation e-mail and is trying to see their own ticket (when a change is made to their ticket's info) the user is directed to the "Agent" location for viewing the ticket.

      The user's should be brought to the "My Requests" location where they can see tickets in their own name. They should not be directed to the Agent location which would require different permissions.

          Form Name

            [JSDSERVER-1351] Jira ticket number in E-mails route users to 'Agent' view/location

            Kunal Kanojia made changes -
            Resolution New: Obsolete [ 11 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954598 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305200 ] New: JAC Bug Workflow v3 [ 3126246 ]
            Status Original: To Do [ 10071 ] New: Gathering Impact [ 12072 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059140 ] New: JSD Bug Workflow v5 - TEMP [ 2305200 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056541 ] New: JSD Bug Workflow v5 [ 2059140 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956138 ] New: JSD Bug Workflow v5 - TEMP [ 2056541 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614946 ] New: JSD Bug Workflow v5 [ 1956138 ]
            jonah (Inactive) made changes -
            Description Original: When a user clicks on a ticket number in a Jira created confirmation e-mail and is trying to see their own ticket (when a change is made to their ticket's info) the user is directed to the "Agent" location for viewing the ticket.

            The user's should be brought to the "My Requests" location where they can see tickets in their own name. They should not be directed to the Agent location which would require different permissions.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1351].
              {panel}

            When a user clicks on a ticket number in a Jira created confirmation e-mail and is trying to see their own ticket (when a change is made to their ticket's info) the user is directed to the "Agent" location for viewing the ticket.

            The user's should be brought to the "My Requests" location where they can see tickets in their own name. They should not be directed to the Agent location which would require different permissions.

              Unassigned Unassigned
              1e9bcf8291c7 Christopher Friedberg
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: