Issue Summary

This is reproducible on Data Center: yes

Steps to Reproduce

1. As a Agent, create a new issue within the JSM Project
   • As a result, the issue, let's say,  "CS-1" will be create with a "No match" Request type, as expected:
   • 
2. As a Customer, create a new issue from the Customer Portal
   • As a result, the issue CS-2 will be created and mapped to the selected  Customer Request Type, as expected:
   • 
3. As a Project Admin, go to Project Settings >> Request Types
4. Delete the "Suggest a new feature" Request type
5. Inside JSM, check the Request type for issue "CS-2" once again, you should notice that it has been changed to "No match":
   • 
6. Now, using JQL, check if you can find both issues with the empty Customer Request Portal: 

   • "Customer Request Type" is empty 

1. You should notice that only CS-1 is returned
2. In order to see both issues, you would have to change the JQL to look like this:

   • project = CS AND ("Customer Request Type" is EMPTY or "Customer Request Type" not in ("Suggest improvement", "Report a bug", "Product trial questions")) 

Expected Results

You should be able to find all issues marked as "No match" using JQL ("Customer Request Type" is empty)

Actual Results

Issues that once had a Customer request type, but are now set as "No match" after the Request type has been deleted, cant be found using using JQL ("Customer Request Type" is empty)

Workaround

1. You would have to change the JQL to look like this:

   • project = CS AND ("Customer Request Type" is EMPTY or "Customer Request Type" not in ("Suggest improvement", "Report a bug", "Product trial questions")) 

1. Make sure you have all your existing Customer Request Types in the JQL query