Issue Summary

This is reproducible on Data Center: Yes

This is different to the following:
Lack of a Permalink feature in the new view in Jira 8.17 and later
Link to a comment missing after an upgrade
as it is expected they work in those instances. As the icon is there but does not work.

Steps to Reproduce

1. Create a Service Project
2. Create Incident
3. Add 10 comments [1-10]
4. Right click the Permalink Icon and copy Link
   

1. Paste in new browser and Enter

Expected Results

• Page to load
• Focus on the comment
• Comment to be highlighted.

Actual Results

• Page loads
• Does not Focus on the comment
• Comment is not highlighted.

Workaround

n\a

Additional Findings

It appears to only affect Service of Projects and does not affect business projects. In the business type right clicking on the timestamp appears to work fine.

Comparing the URLs provided

Service:

http://<BaseURL>/browse/<Issue-#>?focusedCommentId=#####&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-#####

Business:

http://<BaseURL>/browse/<Issue-#>?focusedId=#####&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-#####