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  1. Jira Service Management Data Center
  2. JSDSERVER-12672

Provide comment permanent / short links in Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      As a

      JSM Agent

      I want to

      refer to comments in my communication to the customer by providing a link / id / number to one of the previous comments

      How?

      A way to provide a link (anchor) to a specific comment so that the customer's browser jumps directly to that comment when they click on it (like the internal "permanent comment link")

              Unassigned Unassigned
              dominik.ross Dominik Roß
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                Created:
                Updated: