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  1. Jira Service Management Data Center
  2. JSDSERVER-1259

Allow issues raised by Issue Collector to be recognized by Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, the issues that are raised by the users in JIRA via the Issue Collector is not recognized by Service Desk : Creating an issue via the Issue Collector will result:

      1. The issue is not being shown in the 'My Requests' portion of Service Desk.
      2. If the 'email' is for an SD customer with access to customer portal only, it's not chosen as reporter, but the default reporter is
      3. No request type is available

      It would be great if the integration between Service Desk and Issue Collector could include this feature.

      Attachments

        Issue Links

          is related to

          Suggestion - JRASERVER-44337 Add request type as a configurable option to the issue collector for Service Desk projects

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1259 Allow issues raised by Issue Collector to be recognized by Service Desk

          • Closed

          Activity

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              Unassigned Unassigned
              jtye Joe Wai Tye (Inactive)
              Votes:
              7 Vote for this issue
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              8 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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