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  1. Jira Service Management Data Center
  2. JSDSERVER-12508

Add the ability to control public comments permissions

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently only users with Service Desk Agent role on Service Projects can add public comments.

      In some scenarios we have users who are collaborators. They are licensed users who can view the requests, but they are not Agents within a Project. As we do not have a specific permission for controlling public comments those collaborators can not add public comments.

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            [JSDSERVER-12508] Add the ability to control public comments permissions

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            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 978375 ]
            Mikaela Teixeira created issue -

              Unassigned Unassigned
              a0a054388f60 Mikaela Teixeira
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