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Bug
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Resolution: Unresolved
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Low
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None
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5.4.2, 5.4.3
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1
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Severity 3 - Minor
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Issue Summary
When an issue is moved from one issuetype to another, the SLAs are not shown unless it is manually recalculated. Since the recalculation option is restricted to admins, the SLAs remain missing in the UI unless an Admin recalculates it.
This is reproducible on Data Center: Yes
Steps to Reproduce
- Create a service desk project with SLAs like below.
- Now create a ticket under Issuetype other than 'Incident' and make sure it is assigned.
- Move the issue created to the issue type 'Incident' and see the SLA - Time to first response
Expected Results
The SLA 'Time to first response' should be shown as completed.
Actual Results
The SLA 'Time to first response' does not appear in the Incident ticket. The Admin can try recalculating it and the SLA will then appear.
After recalculation -
Workaround
Recalculating the SLA will make the SLA reappear.
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