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  1. Jira Service Management Data Center
  2. JSDSERVER-12485

Implement mention notifications for actions via the Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Issue Summary

      Currently, actions via the customer portal won't result in any Jira mention notification emails.

      As detailed in documentation related to Add participants by mentioning them via the customer portal

      For example: Jira will not send mention notification emails for a Mentioned User if automation based on the 'Issue created' action is triggered from the Customer Portal.

      Note

      There is currently a bug where in certain circumstances if 'Batching email notifications' is enabled, Jira will send mention notification emails on issues created from the customer portal. However this behaviour is not to be expected.

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            [JSDSERVER-12485] Implement mention notifications for actions via the Customer Portal

            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 978364 ]
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            UIS Original: 2 New: 1
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            UIS Original: 1 New: 2
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            UIS Original: 3 New: 1
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            UIS Original: 5 New: 2
            Alex Cooksey made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s New: Customer Notification [ 46394 ]

              Unassigned Unassigned
              64bb5fbf78a2 Manojkumar Ramadoss
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                Created:
                Updated: