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  1. Jira Service Management Data Center
  2. JSDSERVER-12477

Add comment to issue : Focus moves inappropriately

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      Issue Summary

      Focus moves do not move to the desired element when the user activates the menu button.

      Steps to Reproduce

      1. Navigate to the "Click to add comment" button and activate it.
      2. Navigate to the "Canned responses" menu button and activate it.
      3. Observe focus stays on the menu button incorrectly.

      Actual Results

      When the user activates the "Canned Responses" menu button, the focus does not move to the first option in the menu and stays remains on the menu button. As a result, keyboard-only and screen reader users are not able to reach the desired element.

      Expected Results

      Ensure that the keyboard focus moves to the first option "Search Responses" input field present in the menu when the user activates the "Canned Responses" menu button using the javascript .focus() method.

      Screen Recording

      Screen Recording 2023-03-15 at 1.30.47 PM.mov

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

        1. Screen Recording 2023-03-15 at 1.30.47 PM.mov
          13.98 MB
          Rahil Shaikh
        2. Screen Recording 2023-03-17 at 4.14.34 PM.mov
          13.08 MB
          Rahil Shaikh

            [JSDSERVER-12477] Add comment to issue : Focus moves inappropriately

            Matthew Brennan made changes -
            Labels Original: 2.4.3 Level-A WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-desktop ax-high-priority ax-kb-user ax-lv-user ax-macos-safari ax-qa-prioritised ax-qa-verified ax-windows-chrome ax-windows-firefox sprint5 New: 2.4.3 Level-A WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-desktop ax-high-priority ax-kb-user ax-lv-user ax-macos-safari ax-qa ax-qa-prioritised ax-qa-verified ax-windows-chrome ax-windows-firefox sprint5
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Oleksandr Stoliar made changes -
            Sprint Original: JSM Sprint 5, JSM Sprint 6 [ 7051, 7059 ] New: JSM Sprint 5, JSM Sprint 6, JSM Sprint 7 [ 7051, 7059, 7069 ]
            Oleksandr Zghonnyk (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 746276 ]
            Satej Mirpagar made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 745017 ]
            Oleksandr Stoliar made changes -
            Sprint Original: JSM Sprint 5 [ 7051 ] New: JSM Sprint 5, JSM Sprint 6 [ 7051, 7059 ]
            ssuryavanshi (Inactive) made changes -
            Labels Original: 2.4.3 Level-A WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-desktop ax-high-priority ax-kb-user ax-lv-user ax-macos-safari ax-qa-verified ax-windows-chrome ax-windows-firefox sprint5 New: 2.4.3 Level-A WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-desktop ax-high-priority ax-kb-user ax-lv-user ax-macos-safari ax-qa-prioritised ax-qa-verified ax-windows-chrome ax-windows-firefox sprint5
            Oleksandr Zghonnyk (Inactive) made changes -
            Status Original: In Review [ 10051 ] New: Waiting for Release [ 12075 ]
            Oleksandr Zghonnyk (Inactive) made changes -
            Labels Original: 2.4.3 Level-A WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-desktop ax-high-priority ax-kb-user ax-lv-user ax-macos-safari ax-qa-verified ax-windows-chrome ax-windows-firefox New: 2.4.3 Level-A WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-desktop ax-high-priority ax-kb-user ax-lv-user ax-macos-safari ax-qa-verified ax-windows-chrome ax-windows-firefox sprint5
            Oleksandr Zghonnyk (Inactive) made changes -
            Fix Version/s New: 5.8.0 [ 104629 ]

              ac25cb55d206 Oleksandr Zghonnyk (Inactive)
              b4488184f7d2 Rahil Shaikh
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: