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  1. Jira Service Management Data Center
  2. JSDSERVER-12444

Multi-line text custom fields display a spinning wheel on the create request form

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • 5.6.0
    • Create Request
    • None

      Issue Summary

      This is reproducible on Data Center: yes

      When attempting to create a request on the customer portal, the multi-line text custom fields will display a spinning wheel that seems to never disappear.

      The description field is not impacted by this issue.

      The issue is not reproducible when creating the issue from the Jira Core view.

      Steps to Reproduce

      1. Create a multi-line text custom field and add it to the create issue screen and the request type.
      2. Open the customer portal and try to raise a request.

      Expected Results

      You should see a normal multi-line text field with the field's name and description.

      Actual Results

      Under the multi-line field's name and just at the top of the text area, you will see a spinning wheel with a grey area.

      The wheel doesn't disappear and sometimes the field may display an error similar to the following:

      An error occurred whilst rendering this message. Please contact the administrators, and inform them of this bug. Details: ------- org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getEditVM' in class com.atlassian.jira.plugin.renderer.JiraRendererModuleDescriptorImpl threw exception java.lang.IllegalStateException: An edit velocity template is a required resource for a renderer module. at com.atlassian.jira.plugin.system.customfieldtypes:textarea/templates/plugins/fields/edit/edit-textarea.vm[line 9, column 25] at org.apache.velocity.runtime.parser.node.ASTMethod.handleInvocationException(ASTMethod.java:342) at org.apache.velocity.runtime.parser.node.ASTMethod.execute(ASTMethod.java:284) at org.apache.velocity.runtime.parser.node.ASTReference.execute(ASTReference.java:262) at org.apache.velocity.runtime.parser.node.ASTReference.render(ASTReference.java:342) at org.apache.velocity.runtime.parser.node.ASTBlock.render(ASTBlock.java:72) at org.apache.velocity.runtime.parser.node.ASTIfStatement.render(ASTIfStatement.java:87) 
.......
Caused by: java.lang.IllegalStateException: An edit velocity template is a required resource for a renderer module. at com.atlassian.jira.plugin.renderer.JiraRendererModuleDescriptorImpl.getEditVM(JiraRendererModuleDescriptorImpl.java:89)
......

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Note

      This doesn't prevent you from creating the request and doesn't seem to have any other impact on the functionalities.

      The issue persists when using different renderers for the multi-line text custom field (e.g wiki markup, default text renderer, etc.)

        1. Screenshot 2023-03-03 at 11.55.41.png
          Screenshot 2023-03-03 at 11.55.41.png
          269 kB

            [JSDSERVER-12444] Multi-line text custom fields display a spinning wheel on the create request form

            RobertB added a comment -

            This is still occurring, in our instance it does, in fact, stop creation of an issue.

            RobertB added a comment - This is still occurring, in our instance it does, in fact, stop creation of an issue.

              Unassigned Unassigned
              mdhahak@atlassian.com Meriem Dhahak
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: