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  1. Jira Service Management Data Center
  2. JSDSERVER-12355

Assets Discovery native mobile apps for Apple and Android

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Assets Discovery
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    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently, it's not possible to scan mobile devices as per this doc (FYI mentioned in cloud-only docs - cannot find this for On-Prem): https://support.atlassian.com/jira-service-management-cloud/docs/insight-discovery-knowledge-base/

      Can we discover cell phones with your product?

      No. As of factory default Apple iOS or Android do not support any kind of remote access like SSH or SNMP. We cannot recommend Jailbreaking or Rooting your devices to gain remote access.

      Therefore we would like to request native agent apps for Apple and Android devices that behave the same as the Windows Agents.

      Please find the below points which we are looking on Mobile Agent features:

      • Need the same information as Discovery is providing after scanning an agent.
      • Connected devices.
      • Applications installed on mobile.
      • OS details
      • Memory details
      • Storage details
      • Infrastructure, owner details.
      • Mobile warranty status etc...

      As of now, we need this information as a minimum requirement, anything extra would be beneficial.

          Form Name

            [JSDSERVER-12355] Assets Discovery native mobile apps for Apple and Android

            Marek Parfianowicz added a comment -
            Atlassian Update – 16 April 2024

            Hi everyone,

            We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future. That's why we've decided to close it as Not being considered.

            Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. Our team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Implementation of New Features Policy for more details.

            We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication. Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments.

            Marek Parfianowicz added a comment - Atlassian Update – 16 April 2024 Hi everyone, We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future. That's why we've decided to close it as Not being considered . Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. Our team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Implementation of New Features Policy for more details. We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication. Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments.

              Unassigned Unassigned
              5cabfa73260d Jarrod Price (Inactive)
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                Created:
                Updated: