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  1. Jira Service Management Data Center
  2. JSDSERVER-12352

Add Assets (Insight) custom field formats, reference and usage in the JSM REST API docs

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      There is no documentation on how to use or reference Assets (Insight) custom fields in the JSM REST API, for example, it's possible to set a value for an Asstets custom field but this is completely undocumented e.g.

      curl -D- -u 'admin:sphere' -X POST -H 'Content-Type: application/json' --data '
{
  "serviceDeskId": "1",
  "requestTypeId": "1",
  "requestFieldValues": {
    "summary": "HELP ME",
    "customfield_10123" :[{"key" : "KEY-1"}]
  }
}' '<JIRA BASE URL>/rest/servicedeskapi/request'

      One more thing to note here is that it is possible to set the value to "AUTOMATIC-ASSIGN" (instead of the object key "KEY-1") and will trigger the Filter Assign Scope, allowing a dynamic value to be set in the custom field.

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            [JSDSERVER-12352] Add Assets (Insight) custom field formats, reference and usage in the JSM REST API docs

            mb added a comment -

            We really need the documentation so we can used Refined in Datacenter. Otherwise we cannot use Jira Assets. Here is the related Cloud Feature Request that got a lot more attention!

            https://jira.atlassian.com/browse/JSDCLOUD-11075

            mb added a comment - We really need the documentation so we can used Refined in Datacenter. Otherwise we cannot use Jira Assets. Here is the related Cloud Feature Request that got a lot more attention! https://jira.atlassian.com/browse/JSDCLOUD-11075

              Unassigned Unassigned
              5cabfa73260d Jarrod Price (Inactive)
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                Created:
                Updated: