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  1. Jira Service Management Data Center
  2. JSDSERVER-12352

Add Assets (Insight) custom field formats, reference and usage in the JSM REST API docs

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • Documentation & IX
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      There is no documentation on how to use or reference Assets (Insight) custom fields in the JSM REST API, for example, it's possible to set a value for an Asstets custom field but this is completely undocumented e.g.

      curl -D- -u 'admin:sphere' -X POST -H 'Content-Type: application/json' --data '
{
  "serviceDeskId": "1",
  "requestTypeId": "1",
  "requestFieldValues": {
    "summary": "HELP ME",
    "customfield_10123" :[{"key" : "KEY-1"}]
  }
}' '<JIRA BASE URL>/rest/servicedeskapi/request'

      One more thing to note here is that it is possible to set the value to "AUTOMATIC-ASSIGN" (instead of the object key "KEY-1") and will trigger the Filter Assign Scope, allowing a dynamic value to be set in the custom field.

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            [JSDSERVER-12352] Add Assets (Insight) custom field formats, reference and usage in the JSM REST API docs

            SET Analytics Bot made changes -
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            Jarrod Price (Inactive) made changes -
            Component/s Original: docs [ 48290 ]
            Component/s New: Documentation & IX [ 32991 ]
            Key Original: ADOC-44012 New: JSDSERVER-12352
            Workflow Original: Software Simplified Workflow for Project ADOC v3 [ 4321504 ] New: JAC Suggestion Workflow 3 [ 4321510 ]
            Issue Type Original: Feedback [ 29 ] New: Suggestion [ 10000 ]
            Priority Original: Low [ 4 ]
            Project Original: Atlassian Documentation [ 18711 ] New: Jira Service Management Server and Data Center [ 15611 ]
            Status Original: To Do [ 10071 ] New: Gathering Interest [ 11772 ]
            Jarrod Price (Inactive) created issue -

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              5cabfa73260d Jarrod Price (Inactive)
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                Created:
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