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  1. Jira Service Management Data Center
  2. JSDSERVER-12346

Due Date field is one day behind on the Customer Portal view

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Medium Medium
    • None
    • 4.20.12, 4.13.27
    • Customer Portal

      Issue Summary

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Set Jira timezone to GMT +0000
      2. Set the user profile timezone to PST -0800
      3. Add Due Date field to a request type
      4. Open a new request on Customer Portal and select due date
      5. When checking the new request, it shows the date one day behind:
      6. Checking same ticket on JSM shows correct date:

      Expected Results

      Selected date should be displayed when viewing the request on customer Portal

      Actual Results

      Date is shown one day behind

      Workaround

      Change either the user or the system timezone to match

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          Form Name

            [JSDSERVER-12346] Due Date field is one day behind on the Customer Portal view

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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955721 ]
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              Unassigned Unassigned
              a0a054388f60 Mikaela Teixeira
              Affected customers:
              6 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated: