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  1. Jira Service Management Data Center
  2. JSDSERVER-12316

Spinning icon for Text Field in Customer Portal create request screen

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Highest Highest
    • 5.4.3, 5.7.0, 4.20.19
    • 5.4.1, 4.20.16, 5.5.0, 4.20.17, 5.4.2, 5.6.0, 5.6.1
    • Customer Portal
    • None

      Problem

      There is a continuous spinning icon for text fields when it is configured to appear in the Customer Portal create request screen

      Environment

      JSM 5.4.1
      JSM 5.5.0

      Steps to Reproduce

      1. Install JSM and create a Service project
      2. Create a Text Field (multi-line) custom field and add to the project screens
      3. Configure the request type for the project
      4. Add the custom field to a request type
      5. Navigate to the portal and access that request type screen

      Expected Results

      1. The field appears as just a regular text field box
        • Screenshot taken from JSM 5.4.0

      Actual Results

      1. Top bar of the box has a continuous loading icon, as if it's waiting for RTE to be loaded

      Workaround

      A work around for this bug is setting the following feature flag "sd.customer.portal.wysiwyg.editor.skeleton.loader.disabled"

      Follow this link for instructions: https://confluence.atlassian.com/jirakb/how-to-manage-dark-features-in-jira-959286331.html 

      Notes

      • Doesn't happen in JSM 5.4.0
      • Although just a cosmetic issue, it causes a lot of misunderstanding to end users and customers who think something may be loading

        1. Screenshot_2023-01-18 19.53.02 PM.png
          Screenshot_2023-01-18 19.53.02 PM.png
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        2. Screenshot_2023-01-18 19.53.55 PM.png
          Screenshot_2023-01-18 19.53.55 PM.png
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            [JSDSERVER-12316] Spinning icon for Text Field in Customer Portal create request screen

            No work has yet been logged on this issue.

              d905be0698b9 Thomas Bowes (Inactive)
              ywoo Yit Wei
              Affected customers:
              24 This affects my team
              Watchers:
              61 Start watching this issue

                Created:
                Updated:
                Resolved: