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  1. Jira Service Management Data Center
  2. JSDSERVER-1230

Unable to set password on Internet Explorer 9 when inviting customers to Service Desk

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When a customer is invited to join Service Desk, it receives an email with a link for it to visit the portal and set its password.
      However, when accessing this link using Internet Explorer 9, only a blank page is displayed.

      Steps to reproduce:
      Go to a Service Desk's People tab, then to the Customer section
      Click the Invite Customers button
      Add an email that you can access and click the Send Invites button
      Check this email for a "Welcome to Welcome to Service Desk" email, on it there will be a Visit portal button
      Open the link on this button using Internet Explorer 9

      Workaround:
      Use another browser (Firefox, Chrome, Safari), or use a newer version of Internet Explorer.

            [JSDSERVER-1230] Unable to set password on Internet Explorer 9 when inviting customers to Service Desk

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304996 ] New: JAC Bug Workflow v3 [ 3125591 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058915 ] New: JSD Bug Workflow v5 - TEMP [ 2304996 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056284 ] New: JSD Bug Workflow v5 [ 2058915 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955793 ] New: JSD Bug Workflow v5 - TEMP [ 2056284 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615761 ] New: JSD Bug Workflow v5 [ 1955793 ]
            jonah (Inactive) made changes -
            Description Original: When a customer is invited to join Service Desk, it receives an email with a link for it to visit the portal and set its password.
            However, when accessing this link using Internet Explorer 9, only a blank page is displayed.

            *Steps to reproduce:*
            Go to a Service Desk's People tab, then to the Customer section
            Click the Invite Customers button
            Add an email that you can access and click the Send Invites button
            Check this email for a "Welcome to Welcome to Service Desk" email, on it there will be a Visit portal button
            Open the link on this button using Internet Explorer 9

            *Workaround:*
            Use another browser (Firefox, Chrome, Safari), or use a newer version of Internet Explorer.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1230].
              {panel}

            When a customer is invited to join Service Desk, it receives an email with a link for it to visit the portal and set its password.
            However, when accessing this link using Internet Explorer 9, only a blank page is displayed.

            *Steps to reproduce:*
            Go to a Service Desk's People tab, then to the Customer section
            Click the Invite Customers button
            Add an email that you can access and click the Send Invites button
            Check this email for a "Welcome to Welcome to Service Desk" email, on it there will be a Visit portal button
            Open the link on this button using Internet Explorer 9

            *Workaround:*
            Use another browser (Firefox, Chrome, Safari), or use a newer version of Internet Explorer.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1230 [ JSDCLOUD-1230 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602918 ] New: JSD Bug Workflow v4 [ 1615761 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398735 ] New: JSD Bug Workflow v2 [ 1602918 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 782677 ] New: JSD Bug Workflow [ 1398735 ]

              knguyen@atlassian.com Kha Nguyen (Inactive)
              fwillig Felipevsw (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: