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  1. Jira Service Management Data Center
  2. JSDSERVER-1230

Unable to set password on Internet Explorer 9 when inviting customers to Service Desk

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When a customer is invited to join Service Desk, it receives an email with a link for it to visit the portal and set its password.
      However, when accessing this link using Internet Explorer 9, only a blank page is displayed.

      Steps to reproduce:
      Go to a Service Desk's People tab, then to the Customer section
      Click the Invite Customers button
      Add an email that you can access and click the Send Invites button
      Check this email for a "Welcome to Welcome to Service Desk" email, on it there will be a Visit portal button
      Open the link on this button using Internet Explorer 9

      Workaround:
      Use another browser (Firefox, Chrome, Safari), or use a newer version of Internet Explorer.

          Form Name

            [JSDSERVER-1230] Unable to set password on Internet Explorer 9 when inviting customers to Service Desk

            Julian Himes added a comment -

            Hi, this issue still persists. I am not sure if "use another browser" was the suggested fix here.

            Can you suggest how to disable these emails in the meantime?

            Julian Himes added a comment - Hi, this issue still persists. I am not sure if "use another browser" was the suggested fix here. Can you suggest how to disable these emails in the meantime?

              knguyen@atlassian.com Kha Nguyen (Inactive)
              fwillig Felipevsw (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: