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  1. Jira Service Management Data Center
  2. JSDSERVER-122

Add Share Button and Watch Issue on Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 2
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a JIRA Service Desk user, it would be good to be able to share/watch a request directly through the portal, instead of having to navigate to the issue.

            [JSDSERVER-122] Add Share Button and Watch Issue on Customer Portal

            Andrew Wilson added a comment -

            Another option to consider would be an external sales force supporting an external customer....

            • Could the sales team submit a ticket on behalf of a customer? Then, how could the sales force (or additional members of the sales team) view the status of the customer's ticket.
            • Also, how could the team members of the customer view the ticket? How could you group them or link privileges on a ticket?
            • As suggested above, can the owner of the ticket add access to other users?

            Andrew Wilson added a comment - Another option to consider would be an external sales force supporting an external customer.... Could the sales team submit a ticket on behalf of a customer? Then, how could the sales force (or additional members of the sales team) view the status of the customer's ticket. Also, how could the team members of the customer view the ticket? How could you group them or link privileges on a ticket? As suggested above, can the owner of the ticket add access to other users?

            intersol_old added a comment -

            I would consider this a blocker for rolling this out in our organisation.

            Inability to share issues among several customers is a deal breaker. Customers should be the ones allowed to share, not to have the support staff to add these.

            It is extremely common to have tickets that do involve many people inside the the organization.

            intersol_old added a comment - I would consider this a blocker for rolling this out in our organisation. Inability to share issues among several customers is a deal breaker. Customers should be the ones allowed to share, not to have the support staff to add these. It is extremely common to have tickets that do involve many people inside the the organization.

            Jim Cork added a comment -

            +1 on this - currently JIRA Service Desk allows for zero collaboration on issues, which is what I thought Atlassian were great at!

            Jim Cork added a comment - +1 on this - currently JIRA Service Desk allows for zero collaboration on issues, which is what I thought Atlassian were great at!

            James Fehon [CP Alliance Web Team] added a comment -

            We sometimes have requests from a colleague made on another user's behalf. It would be great if sharing an issue allowed it to be seen from their 'My Requests' (also then hidden if they're not bothered about following progress).

            James Fehon [CP Alliance Web Team] added a comment - We sometimes have requests from a colleague made on another user's behalf. It would be great if sharing an issue allowed it to be seen from their 'My Requests' (also then hidden if they're not bothered about following progress).

              Unassigned Unassigned
              mfernandes@atlassian.com Matheus Fernandes
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              28 Vote for this issue
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              22 Start watching this issue

                Created:
                Updated: