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Bug
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Resolution: Fixed
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Highest
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5.3.0, 5.4.0, 5.3.1, 5.4.1
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2
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Severity 2 - Major
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40
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Issue Summary
The Jira Service Management (JSM) Customer Notifications are delayed because of vast numbers of expired tokens in cwd_user_attributes.
Steps to Reproduce
- If we have customers who never log in to the customer portal but create requests through email, most users have never logged in to Jira.
- In this scenario, Jira will send an invite token for each notification to such users. All those tokens are expired in cwd_user_attributes and are not deleted from the table.
Expected Results
We should have the best way of reading and updating the DB table and refrain from regularly deleting expired tokens.
Actual Results
In the thread dumps, we can see a long running thread which name has the syntax PsmqAsyncExecutors-job:thread-XXX:
The stack trace of this long running is similar to this:
com.google.common.collect.ImmutableCollection$Builder.addAll(ImmutableCollection.java:464) com.google.common.collect.ImmutableSet$Builder.addAll(ImmutableSet.java:541) com.atlassian.jira.crowd.embedded.ofbiz.OfBizAttributesBuilder.addAttribute(OfBizAttributesBuilder.java:46) com.atlassian.jira.crowd.embedded.ofbiz.OfBizAttributesBuilder.toAttributes(OfBizAttributesBuilder.java:29) com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao$UserAttributesCacheLoader.load(OfBizUserDao.java:1134) com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao$UserAttributesCacheLoader.load(OfBizUserDao.java:1124) com.atlassian.cache.memory.MemoryCacheManager$2.load(MemoryCacheManager.java:205) com.atlassian.cache.memory.DelegatingCache.lambda$get$0(DelegatingCache.java:165) com.atlassian.cache.memory.DelegatingCache$$Lambda$680/0x000000080075cc40.get(Unknown Source) com.atlassian.cache.memory.DelegatingCache.lambda$get$1(DelegatingCache.java:193) com.atlassian.cache.memory.DelegatingCache$$Lambda$681/0x000000080075c040.call(Unknown Source) com.google.common.cache.LocalCache$LocalManualCache$1.load(LocalCache.java:4868) com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3533) com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2282) com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2159) com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2049) com.google.common.cache.LocalCache.get(LocalCache.java:3966) com.google.common.cache.LocalCache$LocalManualCache.get(LocalCache.java:4863) com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:180) com.atlassian.cache.memory.DelegatingCache.get(DelegatingCache.java:165) com.atlassian.cache.impl.metrics.InstrumentedCache.get(InstrumentedCache.java:72) com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.getUserWithAttributes(OfBizUserDao.java:953) com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.findByNameWithAttributes(OfBizUserDao.java:304) com.atlassian.jira.crowd.embedded.ofbiz.DelegatingUserDao.findByNameWithAttributes(DelegatingUserDao.java:77) com.atlassian.jira.crowd.embedded.ofbiz.IndexedUserDao.findByNameWithAttributes(IndexedUserDao.java:67) com.atlassian.jira.crowd.embedded.ofbiz.DelegatingUserDao.findByNameWithAttributes(DelegatingUserDao.java:77) com.atlassian.jira.crowd.embedded.ofbiz.SwitchingUserDao.findByNameWithAttributes(SwitchingUserDao.java:30) ... com.atlassian.servicedesk.plugins.notifications.internal.rendering.NotificationContentRendererImpl.renderContent(NotificationContentRendererImpl.java:48) com.atlassian.servicedesk.plugins.notifications.internal.rendering.NotificationEmailBodyRendererImpl.renderHtmlContent(NotificationEmailBodyRendererImpl.java:56) com.atlassian.servicedesk.plugins.notifications.internal.dispatch.NotificationBatchEntryCreator.consume(NotificationBatchEntryCreator.java:56) com.atlassian.servicedesk.plugins.notifications.internal.dispatch.NotificationMessageProcessor.lambda$processMessage$1(NotificationMessageProcessor.java:69) com.atlassian.servicedesk.plugins.notifications.internal.dispatch.NotificationMessageProcessor$$Lambda$8947/0x0000000804e16840.apply(Unknown Source) ... com.atlassian.servicedesk.plugins.automation.internal.execution.engine.runners.context.AutomationExecutionContextImpl.runInAutomationContext(AutomationExecutionContextImpl.java:27) com.atlassian.servicedesk.plugins.automation.internal.execution.engine.runners.async.psmq.PsmqExecutionJobRunnerImpl.lambda$processJobs$5(PsmqExecutionJobRunnerImpl.java:168) com.atlassian.servicedesk.plugins.automation.internal.execution.engine.runners.async.psmq.PsmqExecutionJobRunnerImpl$$Lambda$8772/0x0000000804de0840.apply(Unknown Source) com.atlassian.pocketknife.step.OptionalStep2.lambda$null$0(OptionalStep2.java:20) com.atlassian.pocketknife.step.OptionalStep2$$Lambda$8774/0x0000000804de1040.apply(Unknown Source) java.util.Optional.flatMap(java.base@11.0.13/Unknown Source) com.atlassian.pocketknife.step.OptionalStep2.lambda$then$1(OptionalStep2.java:20) com.atlassian.pocketknife.step.OptionalStep2$$Lambda$8773/0x0000000804de0c40.apply(Unknown Source) java.util.Optional.flatMap(java.base@11.0.13/Unknown Source) com.atlassian.pocketknife.step.OptionalStep2.then(OptionalStep2.java:20) com.atlassian.servicedesk.plugins.automation.internal.execution.engine.runners.async.psmq.PsmqExecutionJobRunnerImpl.processJobs(PsmqExecutionJobRunnerImpl.java:167) com.atlassian.servicedesk.plugins.automation.internal.execution.engine.runners.async.psmq.PsmqExecutionJobRunnerImpl.accessQueueAndProcessJobs(PsmqExecutionJobRunnerImpl.java:149) com.atlassian.servicedesk.plugins.automation.internal.execution.engine.runners.async.psmq.PsmqExecutionJobRunnerImpl.lambda$runJobsInQueues$1(PsmqExecutionJobRunnerImpl.java:83) com.atlassian.servicedesk.plugins.automation.internal.execution.engine.runners.async.psmq.PsmqExecutionJobRunnerImpl$$Lambda$8757/0x0000000804dd4c40.run(Unknown Source) java.util.concurrent.Executors$RunnableAdapter.call(java.base@11.0.13/Unknown Source) java.util.concurrent.FutureTask.run(java.base@11.0.13/Unknown Source) java.util.concurrent.ThreadPoolExecutor.runWorker(java.base@11.0.13/Unknown Source) java.util.concurrent.ThreadPoolExecutor$Worker.run(java.base@11.0.13/Unknown Source) java.lang.Thread.run(java.base@11.0.13/Unknown Source)
The complete stack trace can be found in the file linked below:
ThreadFullStackTrace
Workaround
No workaround as of now, steps will be shared once we have a workaround
![[Atlassian Documentation] Page](https://confluence.atlassian.com/images/icons/favicon.png "[Atlassian Documentation] Page"){kind=icon}
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Hello Team,
This issue should be "Severity 2 - Major" because no workaround has been offered.
Also, in our case, our instance sends more than 10k emails a day and these are being sent up to 7 days late.
Please, increase de Symptom Severity to Severity 2 - Major.
Best regards,
Francisco Gonzalez