Filter Issue Scope doesn’t work in Customer Portal if the referenced assets custom field has a default value set

XMLWordPrintable

    • 14
    • Severity 1 - Critical
    • 163

      Issue Summary

      Two Asset Custom fields 'otapplicationcf' and 'otorgincf'. 'otapplicationcf' having a Outbound reference to 'otorgincf'. Set a default value for the custom field 'otorgincf' at the configuration.

      Objects in 'otapplicationcf' is not displayed in customer portal unless a value is selected at 'otorgincf'. 

      This is not observed in Versions 4.20.

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Open assets and Create two Object Type OTapplication and OTOrgin
         
      2. Create objects on each Object Type
      3. Create a outbound reference on Object Type OTapplication to OTOrgin
         
      4. Create two Insight custom fields otapplicationcf, otorgincf for each object type OTapplication and OTOrgin
      5. Set the filter issue scope of otapplicationcf as the custom field placeholder of otorgincf
        Ex : object HAVING outR(Key = ${customfield_xxxxx})
         
      6. Set the default value for the otorgincf
      7. Configure the custom fields to be visible in the customer portal. 
      8. Open the customer portal. Now you should see the default value for otorgincf. Try viewing the values for otapplicationcf based on the value set on otorgincf.

      Expected Results

      Customer portal should show the objects on the field otapplicationcf although otorgincf has a default value set 

      Actual Results



      Customer portal doesnt show any objects in otapplicationcf. 

       

      But the objects are updated once a value is selected at otorgincf manually 

       

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available

        1. Actual Results .png
          134 kB
          Raja
        2. CFA.png
          192 kB
          Raja
        3. cfA - Default value .png
          51 kB
          Raja
        4. CFB.png
          183 kB
          Raja
        5. Customer portal with default value for cf.png
          147 kB
          Raja
        6. Customer portal with referenced CF showing objects.png
          130 kB
          Raja
        7. Expected Results.png
          126 kB
          Raja
        8. OT.png
          37 kB
          Raja
        9. OutR.png
          113 kB
          Raja
        10. Referenced CF doesnt update the object.png
          136 kB
          Raja

            Assignee:
            Anton Sidliar (Inactive)
            Reporter:
            Raja
            Votes:
            22 Vote for this issue
            Watchers:
            27 Start watching this issue

              Created:
              Updated:
              Resolved: