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  1. Jira Service Management Data Center
  2. JSDSERVER-12205

Clicking add comment before the Jira page loads, causes the text box to open as a new page - Regression of bug JSDSERVER-11937, fixed in 5.3.0

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      Issue Summary

      If you load into an issue in a JSM project, and click 'Add Comment' before the page fully loads, this will cause the Add comment text to open as a new page, with the URL BASEURL/secure/AddComment!default.jspa?id=<XXXX>)

      Once a comment is added it takes you back to the issue as normal.

      If you wait for the page to load fully, then it will create the add comment text box at the bottom of the page as normal.

      This is reproducible on Data Center: Yes

      Steps to Reproduce

      1. Load into an issue
      2. Click add comment, before the page has fully loaded
      3. Add comment should load as a new page

      Expected Results

      I expect the add comment box to always created at the bottom of an issue, instead of a new page

      Actual Results

      The Add comment goes to a new page.

      Workaround

      Currently the only workaround is to make sure the Jira page is fully loaded, before adding comments.

        1. service-desk-comment-field module.png
          service-desk-comment-field module.png
          92 kB
        2. UPM - Jira Service Management plugin.png
          UPM - Jira Service Management plugin.png
          290 kB

          Form Name

            [JSDSERVER-12205] Clicking add comment before the Jira page loads, causes the text box to open as a new page - Regression of bug JSDSERVER-11937, fixed in 5.3.0

            Alex Cooksey (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 783764 ]
            Maciej Rzymski made changes -
            Labels Original: papercut papercuts New: papercuts
            Maciej Rzymski made changes -
            Labels Original: papercut New: papercut papercuts
            Marc Dacanay made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Marc Dacanay added a comment -

            Issue is from Jira and is tracked in JRASERVER-74568

            Marc Dacanay added a comment - Issue is from Jira and is tracked in JRASERVER-74568
            Martin Ma made changes -
            Link New: This issue relates to JRASERVER-74568 [ JRASERVER-74568 ]
            Alex Cooksey (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 720557 ]

            Martin Ma added a comment -

            Hi a4167d2cf599 & ac8150428d3d, could you please check whether the UPM > Jira Service Management plugin > service-desk-comment-field module on your respective JSM instance is disabled?

            If the module is somehow disabled, please hover on it and click the 'Enable' button to re-enable the module. Then the symptom should be fixed.

            Martin Ma added a comment - Hi a4167d2cf599 & ac8150428d3d , could you please check whether the UPM > Jira Service Management plugin > service-desk-comment-field module on your respective JSM instance is disabled ? If the module is somehow disabled, please hover on it and click the 'Enable' button to re-enable the module. Then the symptom should be fixed.
            Martin Ma made changes -
            Attachment New: service-desk-comment-field module.png [ 432587 ]
            Martin Ma made changes -
            Attachment New: UPM - Jira Service Management plugin.png [ 432586 ]

              Unassigned Unassigned
              808188ae9fff Yash Singh
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: